ADHC Assistant | Frequently Asked Questions

My account has been disabled and/or not used for quite some time. If I re-enable my account, will my information still be there?

Yes. By law we are never allowed to completely delete any client information. If you had created an account previously, when you re-enable your account all your old information will still be in the system. If you do not remember your old login information, please contact a Twilight Media representative so we can attempt to retrieve your data and add it to your new account.

I've lost my password! What do I do?

Contact support and provide your username and your center ID number, and we will get back to you as soon as possible.

What if I no longer have access to the e-mail I used when I signed up?

For security reasons, and given the sensitive nature of the information handled in Twilight Billing, we do not allow you to change your contact e-mail address after you have originally signed up. If you no longer have access to the e-mail address you used at signup, please contact support, and provide your username and your center ID number. A Twilight Media representative will contact you shortly, through e-mail or by phone with a request for further information to verify that the request for an e-mail change is authorized by the owner of the account.

Why can't I change my provider number?

In order to ensure the security of your information, as well as to verify that each account is being used to bill for only one ADHC, we do not allow you to change your provider number from the ‘Edit Center Information' page. If you do need to modify your provider number for any reason, please contact support. When you contact us, please include your username, center id number, and the reason for the provider number change. A Twilight Media representative will contact you shortly.

I added a new participant, but they aren't showing up.

After you add a new participant, the entry does not become active until the window is refreshed. Click on the ‘Refresh' link on the left side of the page, or click the ‘Refresh' button in your browser.

My claims are being rejected by Medi-Cal, what's the problem?

More than likely, a problem with claims is due to an error made, either when entering the participant or the ADHC information. Go back and double check the information you entered and try to generate and submit the claim again. If you are still having issues, contact support and provide your username, center ID number, and a description of the problem you are having. Accuracy of your claims is important to us, and a support representative will contact you as soon as possible to resolve the problem.

My claims that include remarks are all being rejected.

We are aware of the issues with rejected claims containing remarks, and are working with Medi-Cal to solve the problem. In the meantime, if you are experiencing this problem, please contact us so we can offer you alternatives to complete your remark claims.

I generate a claim, but the participant information is not included.

You have failed to select a participant from the participant drop down menu on the left side of the screen. Go back, select a participant, select a day type and a range for the calendar , then click ‘Generate Calendar'.

How do I download the completed claims?

Where you see the link that says ‘Download the Text File Here', right click on that link with your mouse, select ‘Save Target As' and save the file to the desired folder. We recommend that you create a special folder on your computer, where you store all of your completed claims.